Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

Use the search bar, browse categories, or check product collections to find the desired item.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is shown on the product page. Out-of-stock items will be clearly indicated.
Yes, guest checkout is available. However, creating an account is recommended for tracking orders and faster checkout.

Payment Information

Payments are securely processed via Razorpay and can include credit/debit cards, UPI, net banking, and popular wallets.
Yes, all transactions are encrypted and securely handled through Razorpay. Sensitive card or UPI details are never stored on the website.
Yes, apply valid coupon codes during checkout. Discounts will be applied automatically.
If payment fails, the order will not be processed. Retry the payment or contact Customer Support for assistance.

Order & Returns

Returns are accepted for damaged, defective, or incorrect products within 7 days of delivery. Opened or used products are not eligible for return.
Contact Customer Support to initiate a return. The item must be in its original packaging and unused.
For defective or incorrect items, Lailay’s Enterprise covers return shipping. For other returns, the customer is responsible for shipping charges.
Exchanges are allowed for defective or incorrect items, subject to stock availability.

Ordering from Lailay's Enterprise

Select the desired product, add it to the cart, and complete checkout using one of the available payment methods.
Yes, tracking details are provided via email or SMS once the order is shipped.
Orders can be canceled within 24 hours of placement. Modification requests should be sent to Customer Support as soon as possible.
Contact Customer Support immediately. The item will be replaced or refunded after verification.

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